1. Purpose of This Agreement

This Agreement establishes:

• The responsibilities of Namely
• The responsibilities of the Employer
• Service level standards (timelines, availability, support)
• Conditions of use
• Limitations of service
• Data protection and compliance requirements

It forms part of the legally binding terms governing access to Namely's platform.

2. Scope of Services

Namely provides employers with:

• Education verification
• Employment history verification
• Certificate & qualification checks
• Professional reference verification
• Identity & right-to-work verification
• Skills & behavioural assessments
• Professional licence checks
• Compliance & sanctions screening
• Fraud detection
• Digital profile generation
• Verification reports

Services may evolve over time, and Namely reserves the right to update offerings.

3. Employer Responsibilities

Employers agree to:

3.1 Provide Accurate Information

Submit correct candidate data required for verification.

3.2 Obtain Candidate Consent

Employers MUST ensure candidates:

• Understand the verification process
• Provide explicit, recorded consent
• Know which checks will be conducted

This is a legal requirement under GDPR.

3.3 Use Data Lawfully

Employers must:

• Use verification reports for legitimate hiring purposes only
• Not misuse data for discrimination or unlawful processing
• Comply with employment law and GDPR

3.4 Maintain Account Security

Employers must ensure:

• Only authorised users access Namely
• Login details remain confidential
• Reports are stored securely

3.5 Acknowledge Verification Limitations

Results depend on third-party data; Namely does not guarantee completeness or accuracy.

4. Namely Responsibilities

Namely agrees to:

4.1 Provide Verification Services in a Timely Manner

We adhere to the SLA timelines set out below.

4.2 Act with Professional Diligence

All checks are conducted ethically, securely, and in compliance with law.

4.3 Maintain Platform Availability

Provide stable, reliable access to the platform (see Section 5).

4.4 Protect Personal Data

Use enterprise-grade security and comply with GDPR.

4.5 Provide Support

Offer reasonable support and assistance for employers using the platform.

5. Service Level Standards (SLA)

Namely commits to the following service levels:

5.1 Platform Availability

• 99% uptime, excluding scheduled maintenance
• Maintenance notifications will be communicated where possible

5.2 Verification Processing Times

Processing times depend on the type of check and third-party response times.

Typical internal processing:

• Education Verification: 1–7 business days
• Employment Verification: 1–10 business days
• Certificate Verification: 1–5 business days
• Reference Checks: 1–4 business days
• Identity Verification: Instant or within 24 hours
• Right-to-Work Checks: Same day where automated; up to 2 business days if manual
• Skills Assessments: Instant or within 24 hours

If institutions or employers delay responding, timelines may extend.

5.3 Support Response Times

Namely offers:

• Standard Support: Mon–Fri, 9am–6pm UK time
• Response Time: Within 1 business day
• Urgent Issues: Best-effort response same day

5.4 Issue Resolution

We aim to resolve:

• Minor issues within 1–3 business days
• Technical problems within 3–7 business days
• Complex verification disputes within 7–14 business days

6. Payment Terms

• All fees are displayed on our pricing page or in your custom agreement
• Payments are due prior to verification processing unless otherwise agreed
• Fees are non-refundable except in cases required by law
• Late payments may result in suspended access

Namely may update pricing with prior notice.

7. Limitations of Service

Namely is not responsible for:

• Third-party delays (universities, employers, certification bodies)
• Incomplete or inaccurate data provided by candidates or employers
• Decisions made by employers based on verification results
• Changes to candidate information after verification
• Inability to obtain records due to institution policies
• Verification failures caused by missing or incorrect documentation

Namely is a data verification provider, not a decision-making authority.

8. Confidentiality

Both parties agree to:

• Keep all candidate and employer information confidential
• Not disclose reports or data to unauthorised persons
• Follow GDPR and security obligations
• Ensure staff adhere to confidentiality requirements

9. Data Protection & GDPR Compliance

Namely will:

• Process data lawfully and transparently
• Maintain strict access controls
• Apply secure storage and encryption
• Only retain data for the periods outlined in our Data Retention Policy

Employers must also ensure GDPR compliance when using verification data.

10. Liability

To the fullest extent permitted by law:

• Namely's liability is limited to the amount paid for the service at issue
• Namely is not liable for indirect or consequential damages
• Namely is not responsible for employer interpretation of results

This Agreement does not exclude liability for fraud or negligence.

11. Term & Termination

Either party may terminate:

• With written notice (if applicable to custom contracts)
• Immediately if the other party breaches the Agreement
• Immediately if illegal or abusive use of the platform is detected

Upon termination:

• Employer access is revoked
• Outstanding fees remain payable
• Verification data is deleted according to the retention policy

12. Amendments to This Agreement

Namely may update this Agreement or SLA at any time.

Changes will be reflected on this page with a revised date.

Continued use of the platform constitutes acceptance of updated terms.

13. Governing Law

This Agreement is governed by:

• The laws of England and Wales
• UK data protection regulations
• Relevant employment screening laws

Any disputes will be resolved in UK courts.

14. Contact Information

For questions related to this Employer Agreement or SLA:

• Support: info@namely.ai